This Legal Notice regulates the use of the IBA website, as well as the general conditions of its use. By accessing this site, the user accepts the terms and conditions set forth below:

• • Trade Name: Intelligent Battery Analytics (IBA)

• • Tax Identification (CIF): B16713802

• • Registered Office: Carrer Ramón Turró, 100. 08005. Barcelona. Spain.

• • Contact details:
            –    Email: info@intelligentbatteryanalytics.com
            –    Phone: +34938253709

Conditions of Use

The content and services offered on this website are the property of IBA or third parties who have authorized their use. Its reproduction, distribution or modification is prohibited without the prior and express consent of IBA.

Data Protection

IBA is committed to complying with current regulations regarding the protection of personal data and guarantees that user information will be treated confidentially and only for purposes related to the service provided.

Limitation of Liability

IBA is not responsible for any damages arising from the misuse of the information on its website or for possible errors or omissions in the content.

For any questions or queries related to this Legal Notice, you can contact us using the information provided above.

Return and Shipping Policy

Product return policy

At IBA, we are committed to guaranteeing the satisfaction of our customers. Below are the conditions of our returns policy:

    1.       Return Period: The customer has a period of 14 calendar days from receipt of the product to request its return.

    2.       Product Conditions:

    –    The product must be returned in its original condition, without signs of use and in its original packaging.
    –    Any item damaged, without tags or in conditions different from those received will not be accepted for return.

   3.       Return process:

           –    To start the process, contact our customer service through email info@intelligentbatteryanalytics.com or phone           
               +34938253709.
           –    Our team will provide you with instructions for shipping the product.

4.       Return shipping costs:

–    Return shipping costs will be borne by the customer, except in the case of defective products or shipping errors. 

5.      Refund:

       –     The refund will be made in the same payment method used in the purchase.

Product Shipping Policy

At IBA we work so that products reach their destination in the shortest time possible. Below are the details of our shipping policy:

1. 1.     Shipping Areas: We ship nationally and internationally. You can check specific areas and shipping costs on our website or by contacting our customer service.

2. 2.     Shipping Times:
      
      –    National Shipping: Between 2 to 5 business days.
      –    International Shipments: Between 7 to 15 business days, depending on the destination.
      –    Shipping times may vary depending on product availability and high demand dates.

2. 3.     Shipping Costs:
      

      –    Shipping costs are calculated based on the delivery address and the weight of the order.

3. 4.     Order Tracking: Once your order is shipped, you will receive a tracking number so you can check the status of your shipment at any time.

5. 5.     Delivery Incidents:
      

      –    If the order arrives damaged or incomplete, please contact us within the first 24 hours after receiving the package.
      –    In the event of a delay in delivery, our team will work together with the carrier to offer you a solution in the shortest possible time.

For any additional questions regarding our returns or shipping policy, please contact our customer service team.